Supporting documents are always not enough.

We made an accidental benefit claim via Unlimited in Dec 2023 and there was one document that was outstanding which was the hospital statement of account and at the time we didn't have it we had to wait for the Hospital account department to open. They did however stated that on the required document they need to see the date and time of the admission and discharge dates, and the icd codes on the statement of account.

Then on the 3rd Jan 2024 we called the hospital and it was such a hassle to get this statement they then wanted a certified ID which was submitted. The hospital then gave us the information required by the insurer. We used the self service portal to make matters easy and quick. Call IUA and notified them that we just submitted the Hospital Statement of Account they wanted. But unfortunately this was still not sufficient information according to one of the agents, as they now need to see what was kind of medication was given to the person we are claiming for per day. This was initially not stipulated at all and we were really frustrated with the back and forth the company is giving us. My mother even wants to leave to whole claim because we give the required information and when we call them its not what they want. Quite frankly I am not too sure what they want to see on the Hospital Statement of account, because by the looks of things its like we need to scan a whole hospital file and still then it wont be the correct information.

We have reached such a fumble here. Hoping that this platform will help us in any shape and form. We have tired and we are reaching a dead end.