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nozipho Z
1 reviews | Active since Nov 2014
10 May 2021, 10:21
SHORTFALL COVER/ BONUS LOYALTY
I'm stuck between a rock because IUA which i have the shortfall cover with hasn't allocated my bonus loyalty towards my new car ,and also since my insurance paid the bank in full for the previous car i owned RENAULT CLIO 2017 i was supposed to be refunded as far as i know i'v sent all the necessary document they required and i fone to follow up but still nothing,i have no work transport im in danger since i work night duty,its getting dark where i stay public transport is such a problem can this drag so long,im just tired,can can please speed up my process,im tired of going back and forth
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IUA Business Solutions's replyOfficial
10 May 2021, 11:33Dear Nozipho, We acknowledge receipt of your complaint. We are sorry to hear of your dissatisfaction. Please be advised that the matter has been redirected to the Bidvest Insurance Complaints Team. A dedicated representative will investigate the matter and provide you with feedback accordingly. Should you wish to follow up with the matter, you may contact them on complaints @ bidvestinsurance. co. za . We trust that the above is found in order.
Kind Regards
IUA COMPLAINTS TEAM
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply10 May 2021, 11:33
Official
Dear Nozipho, We acknowledge receipt of your complaint. We are sorry to hear of your dissatisfaction. Please be advised that the matter has been redirected to the Bidvest Insurance Complaints Team. A dedicated representative will investigate the matter and provide you with feedback accordingly. Should you wish to follow up with the matter, you may contact them on complaints @ bidvestinsurance. co. za . We trust that the above is found in order.
Kind Regards
IUA COMPLAINTS TEAM
Kind Regards
IUA COMPLAINTS TEAM