AM
Anusha M
1 reviews | Active since Aug 2020
04 Aug 2020, 06:21
Shortfall
I had an accident in June 2020. Reported to IUA as I was paying for shortfall credit. The requested that my comprehensive insurance takes care of it. Which they did. Now IUA refuses to pay anything towards it. Their famous line is that there are no shortfalls, this because the comprehensive insurance took care of it. They are misleading.
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IUA Business Solutions's replyOfficial
04 Aug 2020, 08:17Dear Ms Moodley,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
IUA Business Solutions's reply04 Aug 2020, 08:17
Official
Dear Ms Moodley,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM