sS
sanekhowa S
1 reviews | Active since Nov 2016
20 Aug 2021, 11:24
SHOCKING SERVICE
I am very disappointed with the service I have received. I dont have any contract with Finrite nor IUA, when I insured my phone I was told its with Hollard but now it has been nothing but a nightmare to process a claim. One consultant says something and the other gives me a different story the next day. I am told by Finrite that my premiums are not up to date and i should call IUA IUA says there dont have access to view my profile and check if i have really paid.
I am SHOCKED as to how this works
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Replies (1)IUA Business Solutions's replyOfficial
20 Aug 2021, 13:38Dear Ms Khowa ,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply20 Aug 2021, 13:38
Official
Dear Ms Khowa ,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
