sS
sanekhowa S

1 reviews | Active since Nov 2016

20 Aug 2021, 11:24

SHOCKING SERVICE

I am very disappointed with the service I have received. I dont have any contract with Finrite nor IUA, when I insured my phone I was told its with Hollard but now it has been nothing but a nightmare to process a claim. One consultant says something and the other gives me a different story the next day. I am told by Finrite that my premiums are not up to date and i should call IUA IUA says there dont have access to view my profile and check if i have really paid.

I am SHOCKED as to how this works

0
Replies (1)
IUA Business Solutions
IUA Business Solutions's reply20 Aug 2021, 13:38
Official
Dear Ms Khowa ,

We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction. 

Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly. 

Kind Regards 
IUA COMPLAINTS TEAM