**** service

OK! A headache that's been going on for over a year, people need to be so aware of EDGARS and their ACCOUNT PROTECTION PLAN insurance policy, its the biggest **** ever, so last year October my wife was retrenched, the day of her retrenchment we went to our Edgars branch in Lenasia Trade Route Mall to advise them of this, a consultant got us on the phone with the relevant people at the head office, which by the way took over 30 minutes just for HO to even answer the call, they told her to send all the documents through and so forth, which we did the next day, she even made a payment for that month after she was retrenched out of courtesy. Keep in mind I come from an insurance background, I worked for Telesure Legal, I am pretty sure that once an insurance claim gets put in against a retrenchment that the client stops paying the account as now a claim is in the process, and if the client is still asks to pay that is enrichment, so the claim gets put through and if memory serves right, when a claim gets put in it should be for the amount outstanding, so we did everything they required, filled out all the loss of income documents, emailed it, a few months later RCS contacts my wife threatening her because the account is in arrears, she explains her situation to them and the fact that she sent through all the documents for processing, they argue nothing was received, we again send them everything and its a long wait again, over a year later and countless problems IUA contacts her saying she was handed over to them, she goes down the same road of having to explain, send documents and they capture her claim under funeral policy, they than proceeded to request a death certificate, she calls them and a friendly consultant named LeeAnne is mortified by what she sees on the system but she promises to get it escalated, I assume she did because the claim gets settled a few days later... but, they settle nearly 3k less, than they give a story that its because of the statement period, no one seems to know what is going on, clearly no communication between Edgar's and the third parties they depend on, because only last month did someone see that the claim was captured incorrectly over nearly a year later, now she is getting calls that her rating on the credit system is going to be affected negatively which is bs, she never once skipped any payment with Edgar's having an account with them for over 10 years, she still makes a payment after being retrenched, and now they want her to pay an outstanding balance that should of been paid by the insurance people, its like none of these guys know who is with who, because the APP cover she paid Edgar's every month, the insurance claim was supposedly with Hollard, the claim process went through IUA, and MDS is harrassing her for outstanding payments and threatening her credit rating, so guys please be so careful with this Edgar's insurance claims, make sure you check what you are paying for because one thing is for sure they are the fastest to call for money and the quickest to make sure the debits go off, but to pay a claim that is covered its the longest process ever hey, hopefully someone that knows how to do their job will actually sort this out, but wouldn't hold me breath hey. A simple claim has turned into a major train wreck, if anything they should be compensating my wife for the emotional and mental stress of having to deal with incompetence for over a year, and come on there is only so much you can blame on Covid...