LG
Logan G

1 reviews | Active since Nov 2020

28 May 2021, 12:29

SCRATCH AND DENT

The market strategy is very convincing. When you claim they find any reason to reject your claim.

The only wrong thing i did was to put more than one claim.

Waiting for the feedback

other colleagues at work cancelled.

Hi

I totally disagree with you stating that the damages are major and I should claim from my comprehensive insurance. Instead of rejecting the entire claim, the accessor should approve the minor damages to the Maximum amount as per the policy which is R2500.

Your guys find every possible reasons to cancel or reject claims.

Approve as per the permitted amount.

L Gounder

From: Scratchanddent [mailto:***] Sent: 28 May 2021 08:02 AM To: Gounder Logan Subject: Rejection letter - B***

Good day We regret to inform you that your claim has been declined. Please refer to the correspondence letter attached. Click to Rate Me: Was my customer service informative, caring and easy? Yes Partially No Noel John Claims Assessor T: *** | F: *** www.iua.co.za

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Replies (1)
IUA Business Solutions
IUA Business Solutions's reply28 May 2021, 14:24
Official
Dear Logan
 
We acknowledge receipt of your complaint. 
 
Please be advised that the matter has been redirected to the Bidvest Insurance Complaints Team. A dedicated representative will investigate the matter and provide you with feedback accordingly. Should you wish to follow up with the matter, you may contact them on complaints @ bidvestinsurance .co .za  .
 
We trust that the above is found in order. 

KIND REGARDS
IUA BUSINESS SOLUTIONS COMPLAINTS TEAM