Retrenchment Claim Delay Due To IUA not playing their part

Logged a claim almost a month now on the 06 June 2022 with IUA having submitted all documents but the delay is on IUA side whereby employment is just not being confirmed after several calls to them putting added stress on a client to purchased airtime after being retrenchment when funds are low and limited. I have tested the company contact details which I provided to them and guess what it works, so they are not doing their job! The instalment is already due no thanks to IUA. Now I have the added stress not to get listed as a bad payer and my credit rating being negatively impacted.

I have had this Edgar's account more than 10 years paying for account protection plan with hollard for what? Only to be let down by IUA.

If this is not sorted out within a week I will log a complaint with the ombudsman against IUA claiming further damages.