Rejection of claim and your attitude during process

Reply in response to your rejection which was conveniently emailed and not telephonically discussed. Not once did you guys call and try to assist, I have been going back and forth with emails… Secondly this quote falls just short of R3500….now I’m asked to look at terms and conditions….absolutely ridiculous Thirdly, first two quotes that didn’t fall within your accreditation stipulation was well below…and I was recommended by Audi fourways to the one panel beater is was not within your accreditation. Also on call of application of claim this was conveniently not highlighted…let me guess I was supposed to read that!!! So in conclusion your company is just a money wasting scheme and you do know how to word documentation ( I defiantly hand that to you) to reject reimbur*****t of claims. No telephonic explanation etc is absolutely a reflection of your unprofessionalism but yet to renew my policy I get numerous calls….goes to show your ethics and values and the true point of your system.