Rejected Credit Life Claim Due to UIF

Covid 19 Credit Life Claim- Disgusted with the claims process and response received. I was asked to send through a copy of loss of income letter from my company and a 3 months bank statement to process my claim.In my initial conversations with the agents I did advise that I was suffering a loss of income and the only funds being received was a UIF claim which was processed through the company I am employed by and whom will be paying the UIF benefit into my account. There was no reference to any total loss of income were not even a UIF benefit should be received in order to claim however i received an sms this afternoon saying I have been declined .I then proceeded to call in and an agent advised that the reason for the decline was that i needed to not get even a uif benefit in order to qualify which was never stated.I asked for an email from the agent with the criterias for the claim to be emailed which still has not come through.IUA seems to be gladly taking our funds for their credit life policy but do not want to honor it. I am totally disgusted with their service and would like a total refund of the funds i have been paying including interest on the funds paid if my claim is not honored.I will also be lodging a complaint to the ombudsman and approaching every news and television channel regarding this matter and how we as customers are cheated.I will also be contacting the national consumer council if I do not get feedback asap.