Refusing with refund on policies I didn’t consent to

I had an Edgar’s account that was loaded with a lot of policies that I never consented to. IUA reached out to me saying a refund was being processed to my store account and would reflect on my statement, this was in 9 June 2025. Fast forward to October 2025 there is no evidence that IUA made the payment to Edgar’s. Edgar’s gave me a statement that shows the last transaction that happened on the account, it was me paying off the account. The account has since been paid off, and I am still left with no refund… I have a trail of emails with them and still no refund.