Poor Service

My husband passed away on 02 April 2023. I have lodged a claim with IUA on 3 May 2023 for an overdraft he had with Absa. The Credit Life was initially with Absa and was then moved to Hollard and is now handled by IUA. The service received has been appalling as every time I call a different document is required. Promises of call backs never ever materialize. As if dealing with the loss of a loved one is not painful enough, having to literally fight for what is you are rightfully entitled to adds to the pain and stress. Amazing how payments are deducted without an issue, but when it comes to payment, well that is a whole new level. Bad service all round!