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vinothan P
1 reviews | Active since Dec 2009
03 Feb 2025, 15:14
Poor service
I Submitted a claim for loss of income claim for me Edgers account in December and it going for the second month and I am still waiting for feedback. I called to find out whats the delay was and was told the received a detailed statement but it didn’t have the 9th of January 2025.
Helpful (0)
Replies (4)0
Replies (4)
IUA Business Solutions's replyOfficial
03 Feb 2025, 15:22Dear Vinothan Padayachy
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply03 Feb 2025, 15:22
Official
Dear Vinothan Padayachy
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
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vinothan P's updateReviewer Update
05 Feb 2025, 21:00The guy that call me said he’ll give me an update on Tuesday. From all the complaints about IUA I have read it seems this is how you’ll operate take peoples money but have lots of excuses when people claim.
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vinothan P's update05 Feb 2025, 21:00
Reviewer Update
The guy that call me said he’ll give me an update on Tuesday. From all the complaints about IUA I have read it seems this is how you’ll operate take peoples money but have lots of excuses when people claim.
IUA Business Solutions's replyOfficial
06 Feb 2025, 08:44Dear Vinothan
Thank you for your comments noted above.
Please note that all claims have to be assessed in accordance with the policy terms and conditions based on all the necessary mandatory documentation required.
Given the number of policies and claims that IUA Administer each and every month, the number of complaints on Social Media are minimal and are mostly as a result of a delay due to missing information required.
There was missing information that resulted in your claim delay.
As soon as all required information is assessed you will receive feedback.
Kind regards
IUA Complaints Team
Thank you for your comments noted above.
Please note that all claims have to be assessed in accordance with the policy terms and conditions based on all the necessary mandatory documentation required.
Given the number of policies and claims that IUA Administer each and every month, the number of complaints on Social Media are minimal and are mostly as a result of a delay due to missing information required.
There was missing information that resulted in your claim delay.
As soon as all required information is assessed you will receive feedback.
Kind regards
IUA Complaints Team
IUA Business Solutions's reply06 Feb 2025, 08:44
Official
Dear Vinothan
Thank you for your comments noted above.
Please note that all claims have to be assessed in accordance with the policy terms and conditions based on all the necessary mandatory documentation required.
Given the number of policies and claims that IUA Administer each and every month, the number of complaints on Social Media are minimal and are mostly as a result of a delay due to missing information required.
There was missing information that resulted in your claim delay.
As soon as all required information is assessed you will receive feedback.
Kind regards
IUA Complaints Team
Thank you for your comments noted above.
Please note that all claims have to be assessed in accordance with the policy terms and conditions based on all the necessary mandatory documentation required.
Given the number of policies and claims that IUA Administer each and every month, the number of complaints on Social Media are minimal and are mostly as a result of a delay due to missing information required.
There was missing information that resulted in your claim delay.
As soon as all required information is assessed you will receive feedback.
Kind regards
IUA Complaints Team
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vinothan P's updateReviewer Update
14 Feb 2025, 11:48It's 2 weeks and still no feedback
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vinothan P's update14 Feb 2025, 11:48
Reviewer Update
It's 2 weeks and still no feedback