ME
Monique E
1 reviews | Active since Jun 2019
16 Oct 2019, 19:43
Poor Service
My direct axis policy was outsourced to this company, I called to lodge a claim and was advised to forward my documents. When I requested the email address the consultant advised she would send me an sms with all their details immediately. It's been almost 12 hours and I have not yet received this which means my claim cannot be assessed or processed. Please assist
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Replies (2)
IUA Business Solutions's replyOfficial
17 Oct 2019, 08:21Dear Ms Ebrahim,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
IUA Business Solutions's reply17 Oct 2019, 08:21
Official
Dear Ms Ebrahim,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
ME
Monique E's updateReviewer Update
28 Oct 2019, 08:43Thank you for your prompt assistance and follow up telephone calls and emails.
ME
Monique E's update28 Oct 2019, 08:43
Reviewer Update
Thank you for your prompt assistance and follow up telephone calls and emails.