MP
Magda P

1 reviews | Active since Jan 2013

23 Oct 2020, 09:51

Policy "****":

My claim was rejected because the amount exceeded the maximum amount that can be claimed. There was more than one scratch on my vehicle but they did not even want to allow me to resubmit the claim with only some of the damages noted. Now I have to get the work done via my normal insurance. I told the consultant that the policy is a **** and also advised the auto dealer never to recommend the company ever again.

0
Replies (1)
IUA Business Solutions
IUA Business Solutions's reply23 Oct 2020, 10:44
Official
Dear FMs M Pretorius,

We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.

Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly. 

We may contact you should we require further information. 

Kind Regards,
THE COMPLAINTS TEAM