Policy number BPP***

On the 30th of March 2024, 15 April 2024 and 7 June 2024 i wrote an email informing the company that they debiting me for the policy on the bond that was never registered on my name, with no response. Main reason I took the policy was because I took a homeloan with FNB and I was told to take the policy with Betterlife. Ask per our agreement the policy was to start in May 2022 as the Bond will be registered then. The bond was never registered however i was billed for it. My billing run between May 2022 till May 2024 for something that was never registered on my name. On the 10th of Juneni got a call from 1 consultant telling me that they going to cancel it and asked for my refund. She told me that she will escalate it . To this date I never got any correspondence from them. I want my money back and I will be writing to an ombudsman if I don't get my money back.

MI KOKOBANE ***