Pathetic, un-interested agents

First time I am claiming, and I went to the Tyre mart as they are the dealers requested by Bidvest. I even Know the people by name at Tyre mart. Clearly they want you to just loose it and you end up dropping the claim and paying cash. Well we will see as you will not win this one. 2nd thing you go through a 3rd party insurance company so clearly a money making scheme. 1. You have to be a professional photographer 2. You need to take a hour or two to get your tire taken off an take pictures, if it is not good enough then you must go back to Tyre mart and take again, guess what still not good enough. 3. Please go buy a zoom professional camera as your cell phone is not going to be good enough 4. The quote and pictures were sent by Tyre mart also not good enough. 5. So really, really a very tiring stress full experience