Pathetic Service

I submitted a funeral policy claim on 24/01/2023, in one of their emails they state "your claim will be assessed within 4 (four) working days" its 9 days have passed and still did not receive payment. Called their offices today spoke to Musa, apparently the Assessors required more information from Customer Care dept and within this week I "should" get feedback. I had a policy with Old Mutual submitted my claim on 25/01/2023 and received payment on 28/01/2023. No feedback or courtesy call from IUA to advise me of the status of my claim, really pathetic, IUA should get some tips from OM on how to provide excellent customer service and pay their clients within the stipulated time frames....NOT IMPRESSED:)