Pathetic Customer Service

Good Day dear family and friends

I would like to bring to your attention the dismal and unprofessional service we are faced by some of the well-established organizations in South Africa. We as customer PAY for what we require and expect the same in return when the need arises. Trust and loyalty plays a very important rule in this day and they should work hand in hand. Service is also very crucial and business growth comes from referral. Unfortunately, i must name and shame as i won't want someone else to be treated in this pathetic manner. A so-called BIDVest holding group called IUA INSURANCE is one *********, unprofessional organization one can ever come across. They have no clue what's customer service. In fact i pay them to do what is needed and still they can't get things correct. Their premiums are higher compared to other insurers on the same platform and their coverage on products are lower. I have been requesting feedback on a policy that i pay for and its now been 3weeks and have heard nothing. I wont persist because there is plenty other eager organizations that are more competent and efficient I have even mailed the team leader regarding my query, and believe it or not, to date, im still waiting. Well if you have *********** management then the rest are going to be the same. I would like you all to reconsider the above company as there is no other words than useless for them. I have contacted M sure whose premiums are lower and the service thus far is exceptional.

Please assist and forward this mail onto all contact's and make them aware to support more efficient companies out there. i am also going to post this above, on Podcasts, social groups and all media platforms and i suggest you guys do the same.

Lets work together to support more reputable businesses and help them grow.