Pathetic customer service

I have had a very distasteful experience with IUA Business Solutions. After contributing for 8 years on a funeral cover, I experienced a problem with my premium. One time in 8 years. When I was notified, I immediately acted upon it. Unfortunately, the debit order again was rejected. I phoned in on the 26th of March to arrange to do a direct deposit into their account to keep this policy, and was just informed the policy has been cancelled. According to them, the rules states that upon the second unsuccessful debit order, the policy is automatically cancelled. After a 25 minutes conversation today, 27 March, the consultant eventually read my policy, just to inform me that it states that if the premium is not rectified within 30 days, the policy will be cancelled. Yet, I was just told that that is how it is and there is nothing they can do about. I have send emails to the departments and are waiting feedback.

The bad part of it all, is when I asked to speak to the manager, I was informed that she does not want to speak to me, as there is nothing she can do. Charlene Singh, it is unfortunate that you wished not to fulfill your role as a manager, and therefore your company is receiving a bad review from me, the customer. I myself are in a managerial position, and non of my customers, can ever say that I refused to hear them out, listen or act on their problem.