Pathetic Claims Service.

I logged a claim on the 8th of October 2019, as we speak close to a month later the claim has not been attended to, your assessor (Marcus) is a sorry excuse and does not even have the courtesy to update nor give feedback besides the fact that it is almost impossible to get a hold of him when I call to chase up nor does he reply to emails or return calls and every other IUA agent keeps referring me back to him, i mean do you guys have a staff shortage? The excuse he gave about a week and a half ago when a body shop sent through a quote in Excel format was that IUA is unable to process excel quotes I mean which business in this day and time is unable to open an excel spreadsheet, due to this I am forced to close both my policies and demand a full refund even if my claim is approved I am still cancelling as your service is highly unacceptable, if my full refund demand isn't fulfilled I will take this up with the insurance ombudsman.