Non-payment

Naseema called me on the 11th Sep to inform me of an amount that I was going to receive ff cancellation of my vehicle policy after my vehicle was written off after an accident. She promised payment as soon as I sent my banking details, which I did immediately on the same day. On the 15th I had not received payment and I called and spoke to a lady (name forgotten) who confirmed receipt of my banking details, she promised to investigate and contact me the next day the 16th. On the 17th I called and spoke to Mpumi who promised to facilitate the transfer, she said I'd receive the money after 48 hours. This morning I called and spoke to Lulu who was meant to transfer me to the manager. I held the line until I dropped it. I called again, she promised to call back and then transfer me to the manager. I think it's just another tactic to avoid payment.