No service from IUA except for excuses and dismisal strategy

I wish it was possible to give them a "0" for a rating but I guess it is what it is.

I've had an account with Edgars for the past 10yrs and more. I've bought almost all the phones that I've ever owned through them. Paying for my monthly subscription towards my insurance has always been a priority and in return claiming was not an issue.

Recently since they were bought, or whatever and the accounts are now under IUA all of the sudden claiming is an issue. I've been sending them emails and providing prove that my Samsung A20 was indeed covered but they still can't assist me. #1 they claimed I had cancelled my insurance. I asked for prove but they still can't provide. #2 they said my insurance was cancelled due to Block Code G which means cancellation due to excessive claims. From 2016 I only claimed once and this is my second claim. #3 No one has looked into the documents that I provided or at least come up with some sort of a proper reasonable excuse except for trying to dismiss me.

This has been ongoing from 12 Jan even today I'm still stuck with a damaged device, and so far it doesn't seem like they are willing to assist.

I hope they'll see this review and hopefully go through my documents and come to a realization that, if, my policy was cancelled definitely it wasn't me and if so communication should have been sent to me to confirm cancellation or whatsoever. If it was cancelled then its their negligence and incompetency therefore I shouldn't be punished for that.

Thanks