no feed no response

had an accident on the 28/062015 submitted my claim with my insurance on the 30th they took so long to finalise my claim if the finance house took time to send relevant docs to the insurance but after i signed agreement with my insurance send it directly to you and ater the payment was done by my insurance the bank sent you all information you requested i have been phoning call centre to find out how far its my claim Ntokozo told me my claim has been treated as urgent as i spoke to one of of the management phone again today spoke to notkozo who told me Naseema is busy with my claim but there is no way am getting feed back asked nicely if can you process my claim urgently as need to buy a new car as soon as possible or send me a oletter confirming whn my claim will be paid asthe bank promise me that if can get letter from you they will process my applicatiopn urgently lost couple of jobs because i dont have car can someone higher phone me and tell me axactly whats happening with my claim or please send me letter confirming whn my claim will be paid