No communication!? What’s happening

I am so disappointed in IUA business solutions. It’s more than a month since I’m calling to find out about my claim. I’m now told Tuesday I’ll get feedback on whether it’s been approved or not. I’ve been retrenched and I’m without a job, getting airtime to call you guys is already a mission on its own, now I need to deal with finding another job and probably have my car repossessed by the finance house since you guys are taking forever to approve a claim! The 25th is almost here how am I to miss a payment and pay the car? I cannot believe the amount of stress I need to go through all for insurance I’ve not once skipped. Can you for one time give me advice that sounds accurate and tell me what the way forward is? I’m so disappointed!