MM
Motshele M
1 reviews | Active since Jun 2020
12 Jun 2020, 15:05
New Tyreguard covered by Bidvest Insurance Ltd
I received the worst service when I submitted a tyre claim. I got a quote from Tyremart and took pictures of the damaged tyre - they requested more pictures and now they are saying my claim has been submitted for assessment. Disappointed at Bidvest Insurance Ltd.
Helpful (0)
Replies (3)0
Replies (3)
IUA Business Solutions's replyOfficial
12 Jun 2020, 15:47Dear Mr Masemola,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
IUA Business Solutions's reply12 Jun 2020, 15:47
Official
Dear Mr Masemola,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
MM
Motshele M's updateReviewer Update
13 Jun 2020, 12:12I would like to thank the complaints resolution administrator, Rashika Dayanund for resolving this matter - she called me and I received the authorisation letter. Her service was satisfactory.
MM
Motshele M's update13 Jun 2020, 12:12
Reviewer Update
I would like to thank the complaints resolution administrator, Rashika Dayanund for resolving this matter - she called me and I received the authorisation letter. Her service was satisfactory.
IUA Business Solutions's replyOfficial
15 Jun 2020, 09:32Dear Mr Masemola,
Thank you for taking the time to rate your experience with IUA.
We appreciate your positive feedback and will convey this to your agent.
Kind Regards,
Complaints Team
IUA Business Solutions's reply15 Jun 2020, 09:32
Official
Dear Mr Masemola,
Thank you for taking the time to rate your experience with IUA.
We appreciate your positive feedback and will convey this to your agent.
Kind Regards,
Complaints Team