CC
Clinton C

1 reviews | Active since Feb 2012

06 Sept 2022, 09:41

Never rep**** to email and no I cannot reinstate my Samsung Insurance

Atrocious service, I am being held liable because Preslene Pillay never came back to my last email and now IUA is refusing to reinstate my account even if I offer to pay all past and future installments:

From: *** <***> Sent: Friday, 03 June 2022 18:17 To: 'Admin' <***> Subject: RE: SAMS377020

Hello, there is no claims in process…

I am only aware of the one outstanding debit order for this month that I reversed… which is the other?

Regards,

Clinton Cupido

+***

| ***

"Who are we to say who lives and die, Breathes and stops? All this judgement on other lives, Needs to stop! The tragedy is that we all need Love in doses, In times like these we feel closest!"

From: Admin <***> Sent: Friday, 03 June 2022 15:52 To: clinito <***> Subject: SAMS377020

Good Day C Cupido, Thank you for contacting IUA Business Solutions. Please will you confirm if there are any claims/repairs pending? Also kindly advise if we can debit the 2 outstanding premiums next week? You may contact us on *** or *** for further assistance. Thank you.

0
Replies (1)
IUA Business Solutions
IUA Business Solutions's reply06 Sept 2022, 11:55
Official
  Dear Mr Clinton Cupido, 
 
 We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction. 
 
Please note that the matter has been redirected to Samsung who will be in contact with you shortly. 
 
 Kind Regards 
 IUA COMPLAINTS TEAM