Most pathetic company EVER

I'm not really sure how to put this. But this is surely the most *********** business that I've dealt with ever. So out of 200 plus reviews you are on average not even on 2 stars,which in itself should've woken up my senses on how my claim is going to be handled. Nr1. Takes forever to get a claim done. Nr2. When you claim there is excuses. Nr3. Why would someone take out a "customer protection" plan? To protect you against any unforseen circumstances. So my circumstances has changed, but my claim has been declined. Because I had a temporary contract which has rolled over so many times. I apparently then didn't qualify or the terms and conditions says its not covered. So now my question is plain and simple - why do we take out protection plans? Its surely to help us when we are in trouble financially or something happens to you so that your contract is paid off or settled or benefits used because you have this in place. With this company even COVID that has impacted all of us still decided nah.....we don't want to cover our side and honor the agreement. Always the fine print,but when I recieved my contract there was no such clauses that said if I was on a "contract" its classified as null and void. Very very eager to take your money but boy when it comes to pay out the excuse book comes out. Pathetic company!! And I will take this matter further even to court. I will show you that what you are doing to customers is *********. You are just putting more stress and strain on your customers. Will make sure you will get the proper exposure in the media.