mH
michelle H
1 reviews | Active since Nov 2013
25 Mar 2025, 09:38
Money saving tactic
Good day , my mom Martha Hill *** has a policy with IUA business solutions she opened the funeral policyEDC*** in 2006 with her Edgards account , her account was up to date as of when some Edgards branches closed she had difficulty getting to a branch and her account fell behind , all the time she was still paying on the account but because she was in arrears payment was stop to the funeral cover and cancelled No notification was given and when I made contact, I found out the policy was cancelled I then had a very very up and down as they refused to reinstate the policy we then came to an agreement where they would have to deduct directly from her bank account which all went okay until I recently made contact to find out if the policy is still fine and I received email to say the policy was cancelled of no payment The consultant then said since December they have not received payment and there was a SMS sent First, with the whole back and forth last year we updated all contact numbers they sent the SMS to a number that was back used 3years ago I don’t understand if I had not made contact, we would have not known that my mom is no cover if any God forbid happens to her I truly believe that IUA Business is going to have a loss with my mom policy hence they are trying to cancel it every chance they are getting They said to me they can’t reinstate because of my mom’s age There is funds in the account the reason they are not deducting I can not say I asked if we could pay up they refuse as they don’t want to loose money paying out I have logged a complaint, but I don’t see any urgency spoke to a consultant yesterday, Nomfundo Manqele but I could feel that they not interested in helping to them it’s a done deal This is not fair really If I could do another policy as this has just been a headache and lots of stress
Shame on you IUA daylight *******
Michelle Hill *** ***
Helpful (0)
Replies (10)0
Replies (10)
IUA Business Solutions's replyOfficial
25 Mar 2025, 09:41Dear mixhelle hill
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards IUA COMPLAINTS TEAM
IUA Business Solutions's reply25 Mar 2025, 09:41
Official
Dear mixhelle hill
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards IUA COMPLAINTS TEAM
mH
michelle H's updateReviewer Update
25 Mar 2025, 10:33Good day
Someone called me and she said that she would call back and i am still waiting
can i please get an update
regards
Someone called me and she said that she would call back and i am still waiting
can i please get an update
regards
mH
michelle H's update25 Mar 2025, 10:33
Reviewer Update
Good day
Someone called me and she said that she would call back and i am still waiting
can i please get an update
regards
Someone called me and she said that she would call back and i am still waiting
can i please get an update
regards
mH
michelle H's updateReviewer Update
01 Apr 2025, 07:04 Following an investigation, we confirm that the policy was sold at the store and incepted on 01 June 2006. Premiums appeared on the account statement since inception and would have reflected on the bank account statement once the policy was changed over to a debit order. We note that you did mention that you had not received the non-payment SMS. The responsibility lies with you, as the client, to inform the insurer of any incorrect information reflecting on your policy within 31 days of the first premium default. It was noted that premiums were not received for November 2024 and December 2024.Had there been a valid claim, the insurer would have been obliged to entertain the claim subject to the terms of the policy. Regrettably, your policy may not be reinstated or restarted as you are above the maximum entry age. Kindly refer to the attached policy wording for ease of reference referred to in the excerpt below;
YOU HAVE RECEIVED ALL THE MONIES SINCE 2006 NOW YOU DONT WANT TO REINSTATE WHAT HAPPENS TO ALL THE YEARS SHE PAID
YOU ARE ROBBING AN ELDERLY LADY NOT HAPPY AT ALL
YOU HAVE RECEIVED ALL THE MONIES SINCE 2006 NOW YOU DONT WANT TO REINSTATE WHAT HAPPENS TO ALL THE YEARS SHE PAID
YOU ARE ROBBING AN ELDERLY LADY NOT HAPPY AT ALL
mH
michelle H's update01 Apr 2025, 07:04
Reviewer Update
Following an investigation, we confirm that the policy was sold at the store and incepted on 01 June 2006. Premiums appeared on the account statement since inception and would have reflected on the bank account statement once the policy was changed over to a debit order. We note that you did mention that you had not received the non-payment SMS. The responsibility lies with you, as the client, to inform the insurer of any incorrect information reflecting on your policy within 31 days of the first premium default. It was noted that premiums were not received for November 2024 and December 2024.Had there been a valid claim, the insurer would have been obliged to entertain the claim subject to the terms of the policy. Regrettably, your policy may not be reinstated or restarted as you are above the maximum entry age. Kindly refer to the attached policy wording for ease of reference referred to in the excerpt below;
YOU HAVE RECEIVED ALL THE MONIES SINCE 2006 NOW YOU DONT WANT TO REINSTATE WHAT HAPPENS TO ALL THE YEARS SHE PAID
YOU ARE ROBBING AN ELDERLY LADY NOT HAPPY AT ALL
YOU HAVE RECEIVED ALL THE MONIES SINCE 2006 NOW YOU DONT WANT TO REINSTATE WHAT HAPPENS TO ALL THE YEARS SHE PAID
YOU ARE ROBBING AN ELDERLY LADY NOT HAPPY AT ALL
mH
michelle H's updateReviewer Update
02 Apr 2025, 08:42SINCE YESTERDAY EMAILS HAS COME TO SAY POLICY CANCELLED BUT IUA DONT SAY WHAT IS HAPPENING WITH THE MONIES PAID IN SINCE 2006
THEY JUST NOT WORRIED ABOUT A 82 YEAR OLD THAT DOES NOT HAVE A POLICY IF ANYTHING HAPPENS TO HER
THEY JUST NOT WORRIED ABOUT A 82 YEAR OLD THAT DOES NOT HAVE A POLICY IF ANYTHING HAPPENS TO HER
mH
michelle H's update02 Apr 2025, 08:42
Reviewer Update
SINCE YESTERDAY EMAILS HAS COME TO SAY POLICY CANCELLED BUT IUA DONT SAY WHAT IS HAPPENING WITH THE MONIES PAID IN SINCE 2006
THEY JUST NOT WORRIED ABOUT A 82 YEAR OLD THAT DOES NOT HAVE A POLICY IF ANYTHING HAPPENS TO HER
THEY JUST NOT WORRIED ABOUT A 82 YEAR OLD THAT DOES NOT HAVE A POLICY IF ANYTHING HAPPENS TO HER
IUA Business Solutions's replyOfficial
02 Apr 2025, 08:59Dear Michelle
As confirmed previously, had there been a valid claim during the duration of cover, the claim would have been honoured by Hollard.
Unfortunately as a result of non payment of premium, the policy cancelled.
We note that the matter has been escalated to Hollard and to the Internal Adjudicator who will provide you with further feedback and response.
The matter is now with the Insurer.
Kind regards,
IUA Complaints Team
As confirmed previously, had there been a valid claim during the duration of cover, the claim would have been honoured by Hollard.
Unfortunately as a result of non payment of premium, the policy cancelled.
We note that the matter has been escalated to Hollard and to the Internal Adjudicator who will provide you with further feedback and response.
The matter is now with the Insurer.
Kind regards,
IUA Complaints Team
IUA Business Solutions's reply02 Apr 2025, 08:59
Official
Dear Michelle
As confirmed previously, had there been a valid claim during the duration of cover, the claim would have been honoured by Hollard.
Unfortunately as a result of non payment of premium, the policy cancelled.
We note that the matter has been escalated to Hollard and to the Internal Adjudicator who will provide you with further feedback and response.
The matter is now with the Insurer.
Kind regards,
IUA Complaints Team
As confirmed previously, had there been a valid claim during the duration of cover, the claim would have been honoured by Hollard.
Unfortunately as a result of non payment of premium, the policy cancelled.
We note that the matter has been escalated to Hollard and to the Internal Adjudicator who will provide you with further feedback and response.
The matter is now with the Insurer.
Kind regards,
IUA Complaints Team
mH
michelle H's updateReviewer Update
24 Apr 2025, 16:58Good day
Feedback regarding policy
The policy may not be reinstated or restarted again as you are above the maximum entry age as communicated.
Policy lapse after 6 months but in this case only 2 premiums was not received only because message was not received
the policy has been running since 2006
it is not fair as all the years monies have been waisted
so if the holder was 75years old the policy would've been reinstated
what happens to all monies that been paid in thus far does the holder just leave it
please Hollard must be exposed this is robbing if the holder dies today what happens nothing
as Hollard just wiped off their hands
Brutal business but benefit of Hollard
Feedback regarding policy
The policy may not be reinstated or restarted again as you are above the maximum entry age as communicated.
Policy lapse after 6 months but in this case only 2 premiums was not received only because message was not received
the policy has been running since 2006
it is not fair as all the years monies have been waisted
so if the holder was 75years old the policy would've been reinstated
what happens to all monies that been paid in thus far does the holder just leave it
please Hollard must be exposed this is robbing if the holder dies today what happens nothing
as Hollard just wiped off their hands
Brutal business but benefit of Hollard
mH
michelle H's update24 Apr 2025, 16:58
Reviewer Update
Good day
Feedback regarding policy
The policy may not be reinstated or restarted again as you are above the maximum entry age as communicated.
Policy lapse after 6 months but in this case only 2 premiums was not received only because message was not received
the policy has been running since 2006
it is not fair as all the years monies have been waisted
so if the holder was 75years old the policy would've been reinstated
what happens to all monies that been paid in thus far does the holder just leave it
please Hollard must be exposed this is robbing if the holder dies today what happens nothing
as Hollard just wiped off their hands
Brutal business but benefit of Hollard
Feedback regarding policy
The policy may not be reinstated or restarted again as you are above the maximum entry age as communicated.
Policy lapse after 6 months but in this case only 2 premiums was not received only because message was not received
the policy has been running since 2006
it is not fair as all the years monies have been waisted
so if the holder was 75years old the policy would've been reinstated
what happens to all monies that been paid in thus far does the holder just leave it
please Hollard must be exposed this is robbing if the holder dies today what happens nothing
as Hollard just wiped off their hands
Brutal business but benefit of Hollard
IUA Business Solutions's replyOfficial
25 Apr 2025, 11:00Dear Michelle
We confirm that a response was provided to you by the Insurer Hollard.
Should you still not be happy with the outcome, please may we ask you to kindly follow the escalation process provided and escalate your complaint to the Ombudsman.
Kind regards,
IUA Complaints Team
We confirm that a response was provided to you by the Insurer Hollard.
Should you still not be happy with the outcome, please may we ask you to kindly follow the escalation process provided and escalate your complaint to the Ombudsman.
Kind regards,
IUA Complaints Team
IUA Business Solutions's reply25 Apr 2025, 11:00
Official
Dear Michelle
We confirm that a response was provided to you by the Insurer Hollard.
Should you still not be happy with the outcome, please may we ask you to kindly follow the escalation process provided and escalate your complaint to the Ombudsman.
Kind regards,
IUA Complaints Team
We confirm that a response was provided to you by the Insurer Hollard.
Should you still not be happy with the outcome, please may we ask you to kindly follow the escalation process provided and escalate your complaint to the Ombudsman.
Kind regards,
IUA Complaints Team
mH
michelle H's updateReviewer Update
20 May 2025, 14:01 Good day I am crying out to someone on this platform to please give me advise Hollard has been receiving funeral cover from 2006 - 2024 and for 2months was not paid and They cancel the funeral policy , and pocketing 8 years of payments received
mH
michelle H's update20 May 2025, 14:01
Reviewer Update
Good day I am crying out to someone on this platform to please give me advise Hollard has been receiving funeral cover from 2006 - 2024 and for 2months was not paid and They cancel the funeral policy , and pocketing 8 years of payments received
mH
michelle H's updateReviewer Update
23 May 2025, 07:27Hollard IUA please tell me what happened to the money you collected from 2006 -2024 religiously
every month
you just cancel policy because the policy holder is older then 82years old all her life she has been paying and now you got the money and leave her with nothing to be buried in a cardboard box
are you happy your winning profit
every month
you just cancel policy because the policy holder is older then 82years old all her life she has been paying and now you got the money and leave her with nothing to be buried in a cardboard box
are you happy your winning profit
mH
michelle H's update23 May 2025, 07:27
Reviewer Update
Hollard IUA please tell me what happened to the money you collected from 2006 -2024 religiously
every month
you just cancel policy because the policy holder is older then 82years old all her life she has been paying and now you got the money and leave her with nothing to be buried in a cardboard box
are you happy your winning profit
every month
you just cancel policy because the policy holder is older then 82years old all her life she has been paying and now you got the money and leave her with nothing to be buried in a cardboard box
are you happy your winning profit
mH
michelle H's updateReviewer Update
10 Jun 2025, 09:31a complaint was logged and
National Financial Ombud Scheme is waiting on feedback
IUA you have ****** a senior of 18years premiums paid to you
from 2006 - 2024 every month religiously you have gotten payment
now you don't want to respond
come on respond
83 years old lady sitting with no cover and you dont care
as long as you got her money
National Financial Ombud Scheme is waiting on feedback
IUA you have ****** a senior of 18years premiums paid to you
from 2006 - 2024 every month religiously you have gotten payment
now you don't want to respond
come on respond
83 years old lady sitting with no cover and you dont care
as long as you got her money
mH
michelle H's update10 Jun 2025, 09:31
Reviewer Update
a complaint was logged and
National Financial Ombud Scheme is waiting on feedback
IUA you have ****** a senior of 18years premiums paid to you
from 2006 - 2024 every month religiously you have gotten payment
now you don't want to respond
come on respond
83 years old lady sitting with no cover and you dont care
as long as you got her money
National Financial Ombud Scheme is waiting on feedback
IUA you have ****** a senior of 18years premiums paid to you
from 2006 - 2024 every month religiously you have gotten payment
now you don't want to respond
come on respond
83 years old lady sitting with no cover and you dont care
as long as you got her money