Loss of income and not willing to do anything

I find this to unacceptable and am still awaiting the phone call I was told I would receive.

This is a global pandemic and your company is not willing to work with customers this is a situation no body could ever prepare for and your company wants to use loopholes to not make a claim payable and force customers to refinance a few months installments and just getting people D****r into debt. What is the point of me paying for this so call insurance.

It’s easy to say sorry you not covered, just because companies don’t want to have to pay out.

No person could have foreseen a pandemic of this nature, and this is the time that people like me who pay religiously every month really need help, specially as self employed and small business owners. Yet for the sake of a few words companies like you are hiding behind such wording to use this as your response to not jono it a claim.

I will be placing this on every social medial platform I can to show people how companies like you take peoples money and find all sorts of ways to not pay out people who really should be covered.