TM
Thembani M

1 reviews | Active since May 2019

24 Nov 2020, 16:48

IUA you are a huge disgrace

I am happy these people gave me a headache over a 1 tyre claim. I decided to cancel this because there's no price for peace of mind. Had a tyre burst in Pretoria and I need to go to Bloemfontein. I was taken up and down held on the line for more than 20 min, called consultants about 6 times (proof is on their recordings)

At the end I decided to pay out of my pocket for my new tyre and cancel this policy. I have seen the headache of dealing with people that gladly deduct money from accounts but reluctant to help in times of need. They don't even deserve a star.

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Replies (1)
IUA Business Solutions
IUA Business Solutions's reply25 Nov 2020, 08:31
Official
Dear Mr Mpama,

We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.

Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly. 

We may contact you should we require further information. 

Kind Regards,
THE COMPLAINTS TEAM