TM
Thembani M
1 reviews | Active since May 2019
24 Nov 2020, 16:48
IUA you are a huge disgrace
I am happy these people gave me a headache over a 1 tyre claim. I decided to cancel this because there's no price for peace of mind. Had a tyre burst in Pretoria and I need to go to Bloemfontein. I was taken up and down held on the line for more than 20 min, called consultants about 6 times (proof is on their recordings)
At the end I decided to pay out of my pocket for my new tyre and cancel this policy. I have seen the headache of dealing with people that gladly deduct money from accounts but reluctant to help in times of need. They don't even deserve a star.
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Replies (1)IUA Business Solutions's replyOfficial
25 Nov 2020, 08:31Dear Mr Mpama,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
IUA Business Solutions's reply25 Nov 2020, 08:31
Official
Dear Mr Mpama,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
