BN
Bridgette N
1 reviews | Active since Aug 2019
20 Aug 2019, 11:50
Iua tyre insurance
This insurance, so problematic. I’m stuck with a flat tyre that needs to be changed. Submitted what I was told to submit. When I think I’m waiting for go ahead, they want other things I don’t understand. I can’t even drive the car to go to tyre shop. If I tow the car, who’s paying for that? Why is it easy to take money from clients but claiming being so difficult? I’m stuck, the car is not moving because of a problematic insurance. I’ll never advise anyone to use IUA.
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IUA Business Solutions's replyOfficial
20 Aug 2019, 12:33Dear Bridget,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate the matter and provide urgent feedback to you accordingly. We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate the matter and provide urgent feedback to you accordingly. We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
IUA Business Solutions's reply20 Aug 2019, 12:33
Official
Dear Bridget,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate the matter and provide urgent feedback to you accordingly. We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate the matter and provide urgent feedback to you accordingly. We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM