IUA SERVICE PLAN *******!

I have been paying for my IUA Service plan(policy no:B ********** 225) since the inception of my vehicle contract ..The car was then due for the 45000KMS service so I took it to the dealer on 30/10/2018 at 7am so that I can wait for it to be serviced and return with the car the same day as I stay in Soweto and the only Dealer that could service it was KIA Boksburg.To my shock when the lady at the dealer called IUA at 8am for Authorization we were told they only pay out car service between 3-5 working days which meant I have to leave the car at the Dealer and be without any means of transport to get to work during that time. It was so disappointing as other peoples Insurances were authorizing and paying the claim at the same time. To add salt to the wound , the plan does not even pay for Brakes and wiper blades ! Today is officially 9 days that the car is seating at the Dealer due to IUA claiming on 29/10/2018 that payment will reflect after 12pm on 30/10/2018 however when the Dealer called IUA yesterday to say same is still not reflecting , they promised to send proof of payment which they still haven't ! IUA is a ******* ,and they take advantage of the fact that if you cancel them then you will owe the Finance house! People please make sure you ask at the Dealer what is the name of the company whom you taking Service plan with before you sign or else you will Regret it until your car reaches the 60000kms service !