Iua-really ***********

I submitted a claim on 23 April. I called in a day later and was told that all required documents were received. I then received a call on 20 May indicating that an additional document was required. The document was sent. I call Iua on a daily basis and all the feedback I got was firstly it was with the assessor, then the insurer and now the second assessor. However there is still no indication of what the outcome is. Naledi promised to call me back today, which she did not. When I called again this afternoon I asked to speak to her manager but was told that she had left at 4.30.I am really frustrated with this company as nobody is even bothered to help. Their service is really pathetic.