IUA incompetence - no response

Goodday

my husband was retrenched July we have been sending email to Direct Axis with no respond until i posted a review on hellopeter i was refered to IUA i spoke to Naledi on the 1 October i fowarded all required document same day on the 6 October i made a follow up ...with no response when a person i real dont understand why this companies made us pay for Customer protection plan if claim procedure is not taken seriosly and they will still deduct they money after claim is submitted its been 3 months now my husband claim is not taken seriosly ...do i need to post another review to hollard now to get attention .

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