IUA continues with their poor service

2nd complained regarding poor customer service and delaying of a claim. Received an mail stating “ Please be advised that we endeavour to finalise your matter within 48 hours, from date of receipt of your matter. However should there be a delay, we will inform you accordingly“. It’s been more than 72 hours and still no feedback from Bonokuhle Ntanzi who is so called handling the complaint. Seems like your service is getting poorer and poorer by the day. Don’t know how Hollard can use your company to assist with claims. Don’t send mails out informing a customer that you would provide feedback if complaint is taking longer than 48 hours if you can’t do it