NM
Nonhlanhla M
1 reviews | Active since Mar 2023
31 Mar 2023, 10:12
Iua business solutions,PEP,Hollard whoever responsible please pay out
Please pay out we’ve submitted all the relevants documents.It’s been over 20 days we being told that the claim is with the insurer Hollard how are we supposed to begin our healing journey with debts hanging all over
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Replies (4)
IUA Business Solutions's replyOfficial
31 Mar 2023, 11:46 Dear Ms Gloria Zanele Mpungose,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolutions Officer , who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolutions Officer , who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply31 Mar 2023, 11:46
Official
Dear Ms Gloria Zanele Mpungose,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolutions Officer , who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolutions Officer , who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
NM
Nonhlanhla M's updateReviewer Update
31 Mar 2023, 11:50I’ve logged a complaint with your complaints department on 20th of March which you stated that the turn around time was 5 days today is the 30th no response everyone in that call centre says different stories it’s been over a month since my sister has passed on….Your service in unprofessional and pathetic I feel sorry for your existing clients.
NM
Nonhlanhla M's update31 Mar 2023, 11:50
Reviewer Update
I’ve logged a complaint with your complaints department on 20th of March which you stated that the turn around time was 5 days today is the 30th no response everyone in that call centre says different stories it’s been over a month since my sister has passed on….Your service in unprofessional and pathetic I feel sorry for your existing clients.
NM
Nonhlanhla M's updateReviewer Update
03 Apr 2023, 10:30Dear Iua & Hollard I’m still waiting for you to payout or atleast communicate the way forward.I need to start my grieving process how do with so much funeral debt.
NM
Nonhlanhla M's update03 Apr 2023, 10:30
Reviewer Update
Dear Iua & Hollard I’m still waiting for you to payout or atleast communicate the way forward.I need to start my grieving process how do with so much funeral debt.
NM
Nonhlanhla M's updateReviewer Update
04 Apr 2023, 11:05Today the 4th of April Iua has not made contact with me each time I call their agent hang up.
NM
Nonhlanhla M's update04 Apr 2023, 11:05
Reviewer Update
Today the 4th of April Iua has not made contact with me each time I call their agent hang up.