RB
RONALD B
1 reviews | Active since Nov 2019
06 Jan 2020, 16:45
IUA Business Solutions - No feedback
Re: Retrenchment *** I have submitted the correct final documents for a Retrenchment / Loss of income claim on 6 December 2019 and to date the claim has been finalised. When I followed up on 19 December 2019 I was told that telephonic confirmation of my retrenchment is outstanding as well as some documents from the financing bank. Surely there should be a turnaround time for these claims to be settled within?
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IUA Business Solutions's replyOfficial
07 Jan 2020, 07:59Dear Mr Bason,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
IUA Business Solutions's reply07 Jan 2020, 07:59
Official
Dear Mr Bason,
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who will investigate and provide urgent feedback to you accordingly.
We may contact you should we require further information.
We trust that the above is found in order.
Kind Regards,
THE COMPLAINTS TEAM