Iua Business Solutions is a Mess!

I ended up having to sell my car early this month (June 2020) because IUA had not yet processed my retranchment benefit claim which I submitted on the 14th of April. I finally received a rejection on my claim on the 20th of June, over 2 months after I had submitted the claim. I have a credit protection policy with them as well and submitted a claim on the 15th of April on that policy and only received a response (rejected claim) on the 22nd of June. All my premiums were paid on time each month for the past 3 years but in the end I received zero service, zero communication and zero Rands.