TM
Tumelo M
1 reviews | Active since May 2009
05 May 2023, 15:33
IUA Business Solutions is a ****
I logged a loss for my cellphone with IUA. The claim was then declined with reasons from Hollard that they have not received Premiums but the policy is Active and Insurance Premiums have always been being deducted from my Account. After long conversations, I received an SMS saying my Policy is cancelled and surprisingly, the cancellation date of the Policy is 2 days after I logged the claim.
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Replies (2)
IUA Business Solutions's replyOfficial
05 May 2023, 15:44 Dear Mr Tumelo Mofulatsi,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolutions Officer , who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolutions Officer , who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply05 May 2023, 15:44
Official
Dear Mr Tumelo Mofulatsi,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolutions Officer , who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Resolutions Officer , who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
TM
Tumelo M's updateReviewer Update
12 May 2023, 09:24 hi IUA
You are yet to contact me and I have sent Proof Of Payments. The policy is active on IUA side as per communication from Janet Marimuthu. So how can a policy be active if there are no payments/premiums? People from "SOHVA" gave Hollard incorrect information and need to rectify it. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with ****** like you again.
You are yet to contact me and I have sent Proof Of Payments. The policy is active on IUA side as per communication from Janet Marimuthu. So how can a policy be active if there are no payments/premiums? People from "SOHVA" gave Hollard incorrect information and need to rectify it. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with ****** like you again.
TM
Tumelo M's update12 May 2023, 09:24
Reviewer Update
hi IUA
You are yet to contact me and I have sent Proof Of Payments. The policy is active on IUA side as per communication from Janet Marimuthu. So how can a policy be active if there are no payments/premiums? People from "SOHVA" gave Hollard incorrect information and need to rectify it. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with ****** like you again.
You are yet to contact me and I have sent Proof Of Payments. The policy is active on IUA side as per communication from Janet Marimuthu. So how can a policy be active if there are no payments/premiums? People from "SOHVA" gave Hollard incorrect information and need to rectify it. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with ****** like you again.