IUA Business Solutions are con artists

Hollard Insurance and IUA Business Solutions I have had a Hollard Hospital and Dental plan for probably about 20 years, paying my monthly installments dutifully in case I am hospitalized. This happened in June of last year when I was hospitalized for 10 days. I contacted Hollard (which is not contactable) so I had to use IUA Business Solutions. They required a lot of information so this took months to get and forward to them. They were particularly interested in the medication I was prescribed. The fact that I am already on meds for my heart, my gut, etc. is of no concern, but I was given meds for anxiety. Due to this, my claim was rejected. Was I deemed a drug addict? Who knows? I queried which doctor made this incorrect diagnosis of my condition, but I have yet to receive this information. They probably use Doctor Google, because they cannot give me a name. My doctors were wrong about my diagnosis as my damaged nerves were due to having had shingles which was later acknowledged. I emailed them that I would provide my doctors’ details so that they could request any information they required. This was never followed up on, my claim was rejected outright. I need to add that these policies were arranged via my Edgars account. Let this be a warning to everyone who took out these policies via Edgars. No updated schedules were emailed to me... ever. I have NO emails in this regard and they are conning and ****ming people. If IUA receives this complaint I hope they will forward it directly to the Insurance Ombudsman as I have now tired of this situation. The payout would probably have been between four to six thousand rand. Not much I would have thought. STAY AWAY FROM THESE CON ARTISTS! They will take as much of your money as they can and then base the decision about your claim on the medication you are prescribed. Please explain to me the validity of your assertions about your clients IUA as I would love to name and shame the "doctor" who made the incorrect diagnosis. R.Randall-Taylor R.Randall-Taylor