1 reviews | Active since Apr 2023
IUA Business Solutions and Edgars - unauthorized insurance debits (7x different insurances)
I wanted to use my account today 16/04/2024 at Edgars only to learn that it is overdue, due to 8x insurance which I supposedly took in September 2023. I did not take or authorize any insurances the cellphone number which is on the IUA system is not even mine. The following insurances were debited from my account *****ulently and without my knowledge or authorization and I request urgent refund to my Edgar's account.
1) Cash assist insurance 2x deductions - each for R86,20. 2) Family Funeral provider insurance x 2 deductions each R66,30 3) Personal accident insurance x 2 deductions each R414. 4) Funeral cover insurance x 2 deductions each R43,50. 5) Cellphone deductions (I don't even have a cellphone taken from Edgars in September 2023) this is *****- x2 deductions each for R476,32. 6) Dental Insurance 4x deductions each for R35 6) Home insurance x2 deductions each for R49,50. 7) Legal aid insurance x2 deductions each for R42
I request refunds:-
January 2024 debit - R1861 February 2024 debit - R1085 March 2024 debit - R1050 April 2024 debit - R1050 all the deductions since September 2023 must be also be debited back to my Edgar's account- IUA must investigate the agent who claims that I took all these ridiculous insurances. this is totally unacceptable that 1 person will take 7 to 8 insurances, this is *****. I have medical aid why else would I take 4x dental insurances, crazy.
I will await your feedback.
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
We are pleased to confirm that the matter has been resolved and the relevant response emailed to you.
It is important to note that IUA is purely an Administrator and is not responsible for policy sales which are made by Agents in the store.
We apologise for the inconvenience and thank you for your patience in this regard.
Kind regards
IUA COMPLAINTS TEAM
We are pleased to confirm that the matter has been resolved and the relevant response emailed to you.
It is important to note that IUA is purely an Administrator and is not responsible for policy sales which are made by Agents in the store.
We apologise for the inconvenience and thank you for your patience in this regard.
Kind regards
IUA COMPLAINTS TEAM
