JM
Jacques M

1 reviews | Active since Apr 2013

18 May 2021, 12:24

IUA Business Solutions

Failing to assist with retrenchment benefit that we took years ago while buying a vehicle, refusing that we speak to a manager and the client ser ice rep are failing to explain anything. They now tell me that i need to claim the money from Standard bank and it's not their job to do so. Failing to pay the cover is ***** from their side. It's been more than a week of trying to get assistance from them and next payment on car is due in few days. This is the worst company and i would ot suggest it to anyone.

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Replies (3)
IUA Business Solutions
IUA Business Solutions's reply18 May 2021, 13:20
Official
Dear Mr Muller,

We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction. 

Please note that the matter has been allocated to a dedicated representative, who will be in contact with you shortly. 

Kind Regards 
IUA COMPLAINTS TEAM
JM
Jacques M's update18 May 2021, 13:45
Reviewer Update
Same response you gave 2 days ago and the person that called me has no info for me, she does not know what the procedure is nor willing to let me speak to a line manager again
IUA Business Solutions
IUA Business Solutions's reply18 May 2021, 14:07
Official
Dear Mr Muller, 

We duly noted your comment and an administrator will contact you shortly.

Kind Regards 
IUA COMPLAINTS TEAM