IUA Business Solution and Bidvest Insurance

I have an Motor Warranty with Bidvest that I have been paying for since 2012 when I purchased my car. The purpose of this product was to cover mechanical problems in my car after the 5 yr motor plan had run out. On 15 April 2019, I put in a claim for the first time since the inception of this product and I have received nothing but the run-around from IUA Business Solutions who are the administrators for Bidvest Insurance through which I have the warranty product.

It has been 8 weeks since the claim was lodged and to today, I am yet to receive an answer from the administrator about what is happening with my claim. They have now told me that they will be assessing the parts that were removed from the car and this is after they sent an independent assessor to the dealership to assess the parts after the car was repaired 4 weeks ago.

Given the situation, I have had to pay for the repairs of my car myself in order to get my only mode of transportation back and I sit and wait for the Administrator to let me know if they are going to reimburse me or not. To add insult to injury, prior to the repairs being carried out, they sent me an sms and an email advising that they would pay 50% of the claim and that once the car was repaired and the parts could be further assessed, they would be able to determine if 100% of the claim would be paid out or not. Needless to say, none of this has happened.

In my frustration, I reached out to Bidvest as they are the insurer to try to get some assistance and was told that I have to first file a complaint with IUA before they could help me.

I am absolutely exhausted of trying to resolve this issue and can see that I am not making any progress.

This is by far the worst customer experience I have ever had in my life and would never recommend Bidvest Insurance or IUA Business Solutions to anyone ever!