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sibongile N
1 reviews | Active since Dec 2019
12 Nov 2024, 16:02
IUA and Hollard ****ming people
I'm getting tired if IUA with Hollard, they are ****ming me as I submitted a claim, an honest and valid claim, but IUA is trying by all means to reject my claim, I paid my premiums via Pay@ on 16 October and again on 7 November, but to my surprise today this morning I called to follow up with them, I was told that they are waiting for the rejection from Hollard, I asked why, I was then told by IUA that I have not been paying since September 2024, but I paid I even sent them proofs of payments, but still they're cheating me of my premiums.
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sibongile N's updateReviewer Update
13 Nov 2024, 09:31Now they are running from the truth, they are turning a blind eye
sN
sibongile N's update13 Nov 2024, 09:31
Reviewer Update
Now they are running from the truth, they are turning a blind eye
IUA Business Solutions's replyOfficial
13 Nov 2024, 14:47Dear Ms Nyembe
Thank you for your appreciated feedback. We apologise for the dissatisfaction experienced with your claim.
We can confirm that your premium payments have been paid manually and are up to date from the policy restart date.
We are pleased to confirm that the claim was submitted on 11th November and has been approved and authorised today.
Kind regards,
IUA Complaints Team
Thank you for your appreciated feedback. We apologise for the dissatisfaction experienced with your claim.
We can confirm that your premium payments have been paid manually and are up to date from the policy restart date.
We are pleased to confirm that the claim was submitted on 11th November and has been approved and authorised today.
Kind regards,
IUA Complaints Team
IUA Business Solutions's reply13 Nov 2024, 14:47
Official
Dear Ms Nyembe
Thank you for your appreciated feedback. We apologise for the dissatisfaction experienced with your claim.
We can confirm that your premium payments have been paid manually and are up to date from the policy restart date.
We are pleased to confirm that the claim was submitted on 11th November and has been approved and authorised today.
Kind regards,
IUA Complaints Team
Thank you for your appreciated feedback. We apologise for the dissatisfaction experienced with your claim.
We can confirm that your premium payments have been paid manually and are up to date from the policy restart date.
We are pleased to confirm that the claim was submitted on 11th November and has been approved and authorised today.
Kind regards,
IUA Complaints Team