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sonjajohnson S
1 reviews | Active since May 2016
12 May 2025, 10:17
IUA
Im am deeply dissapointed in IUA taking my credit on my pep account to pay for a policy im no longer interested in.
Please correct your ******* act or I will persue legal action against you.
Policy number HPEP582872 needs be cancelled and my monies back to my credit please.
Helpful (0)
Replies (5)0
Replies (5)
IUA Business Solutions's replyOfficial
12 May 2025, 12:36Dear Sonja Johnson
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply12 May 2025, 12:36
Official
Dear Sonja Johnson
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
IUA COMPLAINTS TEAM
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sonjajohnson S's updateReviewer Update
13 May 2025, 06:53Its the following day now.How long does shortly mean.No confirmation of my policy been cancelled and nothing about my credit been ****** to pay for a policy i dont need...
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sonjajohnson S's update13 May 2025, 06:53
Reviewer Update
Its the following day now.How long does shortly mean.No confirmation of my policy been cancelled and nothing about my credit been ****** to pay for a policy i dont need...
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sonjajohnson S's updateReviewer Update
14 May 2025, 07:27I got this email from them..waiting on confirmation of my REFUND
Thank you for contacting IUA Business Solutions.
We refer to your email below with regards to the request to cancel the above mentioned policy. I can confirm that the policy has been cancelled. Please note your refund request has been escalated our the Abacus complaints department.
Thank you for contacting IUA Business Solutions.
We refer to your email below with regards to the request to cancel the above mentioned policy. I can confirm that the policy has been cancelled. Please note your refund request has been escalated our the Abacus complaints department.
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sonjajohnson S's update14 May 2025, 07:27
Reviewer Update
I got this email from them..waiting on confirmation of my REFUND
Thank you for contacting IUA Business Solutions.
We refer to your email below with regards to the request to cancel the above mentioned policy. I can confirm that the policy has been cancelled. Please note your refund request has been escalated our the Abacus complaints department.
Thank you for contacting IUA Business Solutions.
We refer to your email below with regards to the request to cancel the above mentioned policy. I can confirm that the policy has been cancelled. Please note your refund request has been escalated our the Abacus complaints department.
IUA Business Solutions's replyOfficial
14 May 2025, 08:43Good day Sonja
Thank you for your messages received on Hello Peter.
We can confirm that the policy has been cancelled and the refund will be authorised by the Insurer as Abacus handle all Sales complaints. The product/policy would have been sold to you by an Agent in store. IUA Business Solutions are only Administrators and have nothing to do with the policy sales that take place in stores via various Third Parties managed by the Insurer.
Should the policy sale be an Invalid sale as there was no consent on your behalf a refund will be authorised and processed to your store account.
We trust that this information assists.
Kind regards
IUA Complaints Team
Thank you for your messages received on Hello Peter.
We can confirm that the policy has been cancelled and the refund will be authorised by the Insurer as Abacus handle all Sales complaints. The product/policy would have been sold to you by an Agent in store. IUA Business Solutions are only Administrators and have nothing to do with the policy sales that take place in stores via various Third Parties managed by the Insurer.
Should the policy sale be an Invalid sale as there was no consent on your behalf a refund will be authorised and processed to your store account.
We trust that this information assists.
Kind regards
IUA Complaints Team
IUA Business Solutions's reply14 May 2025, 08:43
Official
Good day Sonja
Thank you for your messages received on Hello Peter.
We can confirm that the policy has been cancelled and the refund will be authorised by the Insurer as Abacus handle all Sales complaints. The product/policy would have been sold to you by an Agent in store. IUA Business Solutions are only Administrators and have nothing to do with the policy sales that take place in stores via various Third Parties managed by the Insurer.
Should the policy sale be an Invalid sale as there was no consent on your behalf a refund will be authorised and processed to your store account.
We trust that this information assists.
Kind regards
IUA Complaints Team
Thank you for your messages received on Hello Peter.
We can confirm that the policy has been cancelled and the refund will be authorised by the Insurer as Abacus handle all Sales complaints. The product/policy would have been sold to you by an Agent in store. IUA Business Solutions are only Administrators and have nothing to do with the policy sales that take place in stores via various Third Parties managed by the Insurer.
Should the policy sale be an Invalid sale as there was no consent on your behalf a refund will be authorised and processed to your store account.
We trust that this information assists.
Kind regards
IUA Complaints Team
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sonjajohnson S's updateReviewer Update
15 May 2025, 09:42Oh very well.Im waiting on that one.As i was told its mandatory as it it came with my Pep account.So i was mislead or **** to.So the question is not about consent but why i was **** to or mislead?Waiting on the response...
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sonjajohnson S's update15 May 2025, 09:42
Reviewer Update
Oh very well.Im waiting on that one.As i was told its mandatory as it it came with my Pep account.So i was mislead or **** to.So the question is not about consent but why i was **** to or mislead?Waiting on the response...