TM
Tumelo M
1 reviews | Active since Feb 2019
16 Apr 2021, 13:47
Insurance that tries to avoid claim payout
I took insurance for my phone with IUA a few years ago and after years of making payments to this insurance policy they refuse to payout my claim. They don't respond to any of my emails, when submitting a claim their customer service is ridiculous. I demand a refund! Your treatment of clients is unfair!
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IUA Business Solutions's replyOfficial
16 Apr 2021, 15:02Dear Tumelo,
We acknowledge receipt of your review and we are sorry to hear of your continued dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who is currently investigating your concerns and shall provide feedback promptly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your continued dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who is currently investigating your concerns and shall provide feedback promptly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
IUA Business Solutions's reply16 Apr 2021, 15:02
Official
Dear Tumelo,
We acknowledge receipt of your review and we are sorry to hear of your continued dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who is currently investigating your concerns and shall provide feedback promptly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM
We acknowledge receipt of your review and we are sorry to hear of your continued dissatisfaction.
Please note that the matter has been allocated to a dedicated Complaints Administrator who is currently investigating your concerns and shall provide feedback promptly.
We may contact you should we require further information.
Kind Regards,
THE COMPLAINTS TEAM