Insurance company IUA not honouring their policies.

On Monday, October 29, 2018 4:11 PM, Complaints ********** wrote: 29th October 2018 Dear Ms Botha We are sorry to hear of your dissatisfaction. We refer to your recent social media posts and we note the content therefore. IUA Business Solutions are the policy and claims administrators for the Credit Protection Plan and Shortfall policy which you have purchased. As such we are mandated to apply all policy terms and conditions in the administration of the policy and the assessment of claims. The policy incepted on 14 November 2014,please refer to the attached policy documents. The Credit Protection Plan which you have opted for is the Death Benefit. Based on the policy wording, the Death Benefit provides a payment equal to the outstanding liability in the event of an insured person covered by this benefit dying during the period of insurance, subject to the policy terms. The Death Benefit in respect of a particular insured person will cease on the earlier of the following conditions, the date of the insured person’s 75th birthday or the expiry of insurance cover. The shortfall policy aims to cover the difference between what the comprehensive motor insurer pays out and the statutory settlement amount owing to the bank, in the event that the vehicle is ****** and not recovered or damaged beyond economical repair and written off. The shortfall policy works in tandem with the comprehensive policy. We take note of your concerns regarding the premium debit amount of R 147.97, please refer to the attached sales application documents. The premium for the Credit Protection Plan amounts to R69.62 and the premium for the shortfall policy amounts to R68.35. However the administration fee on the shortfall policy which amounts to R10.00 was omitted from the total premium amount and should have reflected as R78.35, this give you a collective amount of R147.97 (R69.62 + R78.35). Please refer to the below extract for your ease of reference. We are sorry for the inconvenience which you have experienced and will be processing a refund of the administration fee of R10.00 since the inception of the shortfall policy. The premium amount has been amended and will be debited for an amount of R68.35. Should you have any queries, please feel free to contact us on ********** . We trust that the above clarifies. Kind regards Click to Rate Me: Was my customer service informative, caring and easy? NO Saloshini Lutchmiah Complaints Resolutions Administrator IUA Signature v3 T: ********** | F: ********** www.iua.co.za iua business solutions linkedin Disclaimer IUA Business Solutions (Pty) Ltd is An Authorised Financial Services Provider • FSP 15737. The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********. This email has been scanned for viruses and malware, and automatically archived by Mimecast SA (Pty) Ltd, an innovator in Software as a Service (SaaS) for business. Mimecast Unified Email Management ™ (UEM) offers email continuity, security, archiving and compliance with all current legislation. To find out more, contact Mimecast. Still not satisfied. Please see my response email this morning. you have still not provided me with why I am being charged twice for the same policy the details of policy DAXP000008. The policy you have sent me is for DAXP000007 which equals R 137.97 plus R10 for admin. = 147.97 So far so good but why are you deducting 2 amount from my bank account. 1. DAXP000007 = 137.97 THIS IS A DUPLICATE AMOUNT WITHOUT THE R 10.00 COMMISSION 2. DAXP000008 = 147.97 MADE UP OF 137.97 + R10.OO COMMISSION SURELY THIS IS INCORRECT. PLEASE GO BACK TO THE DRAWING BOARD AND REFUND ME THE DUPLICATE AMOUNT YOU HAVE BEEN DEDUCTING FOR 4 YEARS. THIS WILL BE A TOTAL OF R 6622.56 WHICH IS THE R 137.97 WITHOUT THE R 10.00 COMMISSION. SOMEONE HAS MADE A MISTAKE AND I NEED THIS TO BE REFUNDED TO ME CORRECTED. 3. STILL NOT SATISFY AND WILL REPORT THIS AGAIN UNLESS CORRECTED IMMEDIATELY. 4. I HAVE REPEATEDLY SENT YOU A PRINT OUT OF TH 2 X POLICIES DEDUCTED FROM MY ACCOUNT.