1 reviews | Active since Apr 2025
Insurance claim retrenchment
Helo I've been retrenched from wrk @ Feb 2025 submitted my papers at store on 10th Jet Phoenix plaza for them to mail for insurance claims. I did a follow up on Wednesday 13th March of which lady at claims said did not receive email from store yet. Had to go back to phoenix plaza jet ask the manager to assist again with sending docs. Then they sent an email requiring me to fill a claims form of which I had to download scancamner on my phne. Really frustrating that this is not a matter of urgency to them.On the 22 received a message from IUA they have the relevant docs feedback will be given in 5 days. I made several calls to IUA asking them to advise the outcome of which I get no joy of. It's really frustrating phned today of which the call center says they will contact me . It's been almost a month still unemployed and no help whatsoever. They say to go on whtsup on the portal it only informs yu the date claim was sent nothing abt processing. This process should be dlsorted in a week. Foshini life net I got an answer in two days so what's the delay.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards
We are pleased to confirm that the claim was assessed and finalised.
We sincerely apologise for the inconvenience and frustration you have felt as a result of the claim delay, on top of your already difficult circumstances, which we can understand.
Unfortunately there may be various factors resulting in a claim delay, such as outstanding information, documentation or a verification requirement.
In the case of your claim, it had to be confirmed with the employer by way of a telephone conversation, the exact date of first notification of retrenchment.
This was confirmed by the employer as 1 February 2025.
We are very sorry for the circumstances you have had to find yourself in, but are certain that this is set to improve going forward and you will find new employment soon.
Kind regards,
IUA COMPLAINTS TEAM
We are pleased to confirm that the claim was assessed and finalised.
We sincerely apologise for the inconvenience and frustration you have felt as a result of the claim delay, on top of your already difficult circumstances, which we can understand.
Unfortunately there may be various factors resulting in a claim delay, such as outstanding information, documentation or a verification requirement.
In the case of your claim, it had to be confirmed with the employer by way of a telephone conversation, the exact date of first notification of retrenchment.
This was confirmed by the employer as 1 February 2025.
We are very sorry for the circumstances you have had to find yourself in, but are certain that this is set to improve going forward and you will find new employment soon.
Kind regards,
IUA COMPLAINTS TEAM