DV
Dominique V
1 reviews | Active since Nov 2012
05 Nov 2019, 11:59
***********
On the 31st of October 2019 I submitted a Cancellation request of a maintenance plan. They stated I need either the paid up letter/financial statement and proof of trade in. I've had to run after them for answers and feedback. They are also so ***********, they don't let me know from the beginning which documents I require as the trade in date was in the past. I will never touch this company again and I regret doing so.
Helpful (0)
Replies (1)0
Replies (1)IUA Business Solutions's replyOfficial
05 Nov 2019, 12:38Dear Ms D Verhoog
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
Kind Regards
IUA COMPLAINTS TEAM
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
Kind Regards
IUA COMPLAINTS TEAM
IUA Business Solutions's reply05 Nov 2019, 12:38
Official
Dear Ms D Verhoog
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
Kind Regards
IUA COMPLAINTS TEAM
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
Kind Regards
IUA COMPLAINTS TEAM
