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I'm utterly disgusted with the level of service I'm receiving, I've submitted a claim on the 8th of June 2019, and I followed it up on the 18th I was told by Naledi that the documents were never received from my side, I need to submit them. I requested her to double check because I know I've submitted everything that was required, then she came back stating that it was a delay from their side, the documents were received, she said there's one outstanding document from Direct Axis, but I must not worry about it, your company will request it on my behalf, and I will get a call after 4,working days, it's been almost 2 weeks I've registered a claim and there's no way forward, can someone please assist because it's frustrating to think that I'm paying every month for the insurance and I've never missed any payment yet I'm not getting the service I deserve.

Can someone please assist